About
I am a QA professional and aspiring software tester completing the Digital Egypt Pioneers Initiative (DEPI) Software Tester certification through the Ministry of Communications & IT. My background as a Field Operations Specialist at Telecom Egypt has honed my ability to identify issues, track details meticulously, and communicate clearly across teams.
I am skilled in Java programming, software testing principles, and applying systematic problem-solving to ensure quality outcomes. My field experience monitoring large-scale projects like Haya Karima and advanced Excel-based reporting demonstrates my capacity for precision, analytical thinking, and cross-departmental collaboration.
I am eager to transition into quality assurance and software testing roles where I can apply my technical foundation, attention to detail, and proven ability to work methodically in complex environments.
Experience
FTTH Field Operations Specialist
Telecom Egypt (WE Data)
- Monitor and follow up on fiber optic network implementation across multiple sites under the "Haya Karima" national project.
- Prepare daily advanced reports using Microsoft Excel to track progress, flag operational issues, and suggest process improvements.
- Coordinate directly with contractors and internal teams to ensure timely execution and high-quality standards.
- Communicate updates and strategic reports via Microsoft Outlook with various internal departments.
Field Operations Specialist — Mansoura
TE Data
- Managed on-site field operations for telecom infrastructure deployment and maintenance in the Mansoura region.
Second Level Support Specialist — Maadi
TE Data
- Provided escalated technical support, resolving complex customer issues and coordinating with engineering teams.
Customer Service (UP Queue) — Dokki
Xceed Contact Center
- Handled priority customer service inquiries, delivering high-quality resolutions in a fast-paced contact center environment.
Skills
Software Testing & QA
- Software Testing Fundamentals
- Java Programming
- Test Case Design & Execution
- QA Methodologies
- Bug Tracking & Reporting
- DEPI Software Tester Certification
Tools & Technologies
- Microsoft Excel (Advanced Reporting & Analysis)
- Microsoft Outlook
- Fiber Optic Networks (FTTH)
- Video Editing
Professional Skills
- Attention to Detail & Quality Focus
- Cross-Departmental Collaboration
- Problem-Solving & Analysis
- Time & Task Management
- Technical Documentation
- Communication & Reporting
Testing & QA
Manual Testing
Test case design, execution, and validation across different scenarios
Test Documentation
Clear, detailed bug reports and test case documentation
Quality Assurance
Systematic identification of defects and quality issues
Java Programming
Foundational Java knowledge for understanding code logic
Problem Analysis
Root cause analysis and systematic troubleshooting approach
Requirements Verification
Ensuring software meets specified requirements and standards
Certifications
Digital Egypt Pioneers Initiative (DEPI) — Software Tester
MCIT Scholarship
Cisco Certified Network Associate (CCNA)
Jan 2015
NTI Optical Fiber Network: Installation, Maintenance & Troubleshooting
Dec 2020
IT Project Management
Jun 2023
Digital Transformations
Aug 2023
English Language Course — Very Good
Apr 2023
Education
DEPI Scholarship — Software Tester
Digital Egypt Pioneers Initiative (MCIT)
Completed foundational training in Java Programming and Software Testing principles.
Bachelor of Arts in Psychology
Faculty of Arts, Tanta University
Class of 2009
Languages
English
Level 9 — Very Good
Contact
If you would like to discuss a project or just say hello, feel free to reach out. I am always open to new opportunities and conversations.